End User Support Engineer
SG$5,700 - SG$7,200 per month
Singapore
Contract
About Client
World’s leading provider of live entertainment, promoting more than 30,000 shows annually across 41 countries
Job Description
Working closely with the wider IT groups, the End User Support Engineer will be expected to respond to requests for assistance from internal users. Request are directed through various channel and the support engineer would be require to manage it professionally and in a timely manner.
Key Responsibilites
Proactive support and regular patching and maintenance of laptop fleet, from upgrades to installations and repair.
Manage support requests from end users for Windows and Mac based computers in a timely and measurable manner.
Manage IT Onboarding & Offboarding activities for all Asia based LNE staff, including Active Directory & O365 Email account setup and laptop builds.
Advise end users on policy and best practice particularly in the retention of data, email and Internet usage and application of desktop software.
Perform operational and maintenance activities on data networks, printers, conference rooms and other hardware and systems in accordance with procedures provided by the relevant team Manager.
Complete all relevant administration tasks such as updating and closing ZenDesk tickets, call logging, escalation procedures and documentation.
Support of Device, Software and Security Management tools such as Tanium, Intune, JAMF and BitLocker.
Be the local technical resource, conducting training for end users and promoting self-service tools.
Complete various project led technical duties as required.
Requirement
5+ years of experience in service desk, end-user, or desktop support with strong troubleshooting skills.
Competent in hardware/software builds and maintenance of desktops and laptops (Windows OS & Mac OS).
Strong technical knowledge of operating systems, desktop applications (Windows 10/11, MS Office 365, Exchange, Mac OS X 13, 14, 15).
Experience in Microsoft Active Directory, Windows Server, AD Domains, and Exchange Administrator tasks.
Knowledge of VPN, RDP, OWA, and other remote working tools.
Basic understanding of IP networking and data infrastructure, including wireless networks.
Experience with IT Service Desk Ticketing platforms like ZenDesk.
Experience supporting cloud-based solutions (Office 365, Teams, Zoom).
Microsoft Engineer qualification and Apple certification are a plus.
Team player with strong support for colleagues and business goals.
Customer-focused with a professional and friendly manner.
Excellent communicator, able to present reports to the team and senior management.